Trust Wallet, a leading cryptocurrency service, experienced a security breach within its third-party customer support system, which exposed the names/nicknames and email addresses of its users.

Trust Wallet is a secure, self-custody crypto wallet supporting 10M+ assets across 70+ blockchains including crypto.

The company announced on X (formerly Twitter) that its third-party customer support service, which they use, experienced a security breach on January 17, 2024.

Firstly, no user funds were at risk from the breach. We swiftly contained and mitigated the issue, found during a routine security check. The unauthorized access was limited to the names/nicknames and email addresses used to file a support ticket with us via the third-party system. The inner contents of tickets were not accessed.

To prevent such incidents in the near future, the company is currently evaluating customer service solutions to identify the most secure options moving forward.

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