Trust Wallet, a leading cryptocurrency service, experienced a security breach within its third-party customer support system, which exposed the names/nicknames and email addresses of its users.
Trust Wallet is a secure, self-custody crypto wallet supporting 10M+ assets across 70+ blockchains including crypto.
The company announced on X (formerly Twitter) that its third-party customer support service, which they use, experienced a security breach on January 17, 2024.
“Firstly, no user funds were at risk from the breach. We swiftly contained and mitigated the issue, found during a routine security check. The unauthorized access was limited to the names/nicknames and email addresses used to file a support ticket with us via the third-party system. The inner contents of tickets were not accessed.“
Hey Trust Wallet Customer Support Users,
— Trust Wallet (@TrustWallet) January 29, 2024
On January 17, 2024, the third-party customer support service we use experienced a security breach.
Firstly, no user funds were at risk from the breach. We swiftly contained and mitigated the issue, found during a routine security check.…
To prevent such incidents in the near future, the company is currently evaluating customer service solutions to identify the most secure options moving forward.
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