Qantas is investigating whether passenger booking records were exposed in a security incident at Amadeus, its reservation technology provider.
The airline said Amadeus notified it of unauthorized access to one of its systems and told Australian Aviation that the issue was contained in September. Qantas said its own systems and databases remain secure and unaffected.
The airline has notified the Australian Cyber Security Centre and the Office of National Cyber Security. It has not disclosed how many Qantas bookings could be involved or what information, if any, was accessed. Amadeus said a vulnerability in a travel-booking display environment made certain booking data accessible, but its investigation found no evidence that payment or financial data was accessed. The company said it fixed the vulnerability and strengthened monitoring.
The Qantas inquiry adds to disclosures from other carriers using Amadeus. Malaysia Airlines said some customer information may have been affected, while ANA reported that reservation data for about 37,800 customers may have been accessed. Qantas has not confirmed that its own customer data was exposed.
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