Workday restored service after an outage that disrupted access to its payroll and human resources platform for some customers on Friday, November 13. The company said the disruption affected two data centers and that service was restored by 11 a.m. Eastern Time on Saturday, November 14, with customers gradually coming back online.
Workday confirmed the restoration in a statement to PEOPLE, apologizing for the disruption and saying customers were returning to service. The company has not disclosed how many customers were affected. Its official customer facts page says Workday serves more than 11,500 customers globally.
Earlier, Workday told the San Francisco Chronicle that it had placed some systems in maintenance mode after a problem surfaced while testing its backup systems. The company said the issue left some information in an inconsistent state and could cause errors when customers tried to access accounts or complete workplace tasks.
The Workday disruption came a day after a separate Microsoft 365 outage that disrupted Outlook, Teams and other workplace services; Microsoft later traced that incident to a problem exposed by a network-capacity change, as detailed in its outage explanation.
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