With millions of users worldwide, Netflix is one of the most popular streaming platforms. But like any online service, it can sometimes stop working. You may see an error code while opening the app, playing a movie, downloading a show, signing in, or watching Netflix on your TV, phone, tablet, or computer.
The good news is that most Netflix error codes are easy to fix. In many cases, the problem is caused by a weak internet connection, outdated app data, a browser issue, a VPN or proxy, or a temporary problem with your device. This guide explains the most common Netflix error codes in simple English and shows you the best ways to fix them.
Quick Fixes To Try First
Before checking a specific Netflix error code, try these basic fixes. They solve many common Netflix problems.
Restart the Netflix app and open it again. If that does not work, restart your device completely. You should also check whether your internet connection is working properly by opening another app or website. If Netflix still does not load, restart your Wi-Fi router or modem.
You can also sign out of Netflix and sign back in, update the Netflix app, update your browser, or update your device software. If you are using a VPN, proxy, or Smart DNS service, turn it off and try Netflix again. On mobile devices and Smart TVs, clearing Netflix app data or reinstalling the app can also help.
Netflix Network Error Codes
Network error codes usually mean Netflix is having trouble connecting to the internet. This can happen because of weak Wi-Fi, router problems, blocked streaming access, DNS issues, or a slow internet connection.
NW-2-5 is one of the most common Netflix error codes. It usually means your device is taking too long to connect to Netflix. To fix it, restart your device, restart your router, check your Wi-Fi signal, and try using another network if possible.
NW-2-4 also points to a network connection problem. Make sure your internet is working and that the network allows streaming. This error can sometimes happen on public Wi-Fi, school networks, office networks, or hotel Wi-Fi, where streaming services may be blocked.
NW-1-19 means Netflix cannot connect because of a network issue. Restart your device, reconnect to Wi-Fi, and restart your modem or router.
NW-3-6 is usually linked to network settings. If you recently changed your DNS, VPN, router, or custom network settings, restore the default settings and try Netflix again.
NW-4-7 can happen when your device or network connection needs to be refreshed. Restart the device, sign out of Netflix, sign back in, and restart your home network.
HTP-998, HTP-900, HTP-500, HTP-403, and HTP-400 are also related to connection problems. These codes usually mean your device cannot reach Netflix properly. Restart your device, check your internet connection, restart your router, and make sure your network is not blocking Netflix.
Netflix TV And Streaming Device Error Codes
These errors usually appear on Smart TVs, Roku, Fire TV Stick, Android TV, Apple TV, gaming consoles, or streaming boxes. In most cases, the Netflix app data stored on the device needs to be refreshed.
UI-800-3 means the Netflix app data on your device is outdated or corrupted. The easiest fix is to restart your device. If that does not work, sign out of Netflix, clear the app data, or reinstall the Netflix app.
UI-800-3 (100018), UI-800-3 (205000), UI-800-3 (205040), and UI-800-3 (100061) are similar errors. They usually mean Netflix needs fresh data from your device. Sign out of Netflix, restart the device, and sign back in.
UI-200 means the Netflix app or device data needs to be refreshed. Close the app, restart your device, and try again.
tvq-pb-101 is a common playback error on TVs and streaming devices. It usually means Netflix cannot play the selected title because of stored data, app problems, or a connection issue. Restart the device, reload Netflix, and sign out and back in.
tvq-pb-101 (0), tvq-pb-101 (5.2.12), and tvq-pb-101 (5.2.8) usually require a full device restart. Turn off your TV or streaming device, unplug it from power for a short time, plug it back in, and open Netflix again.
tvq-pb-101 (2.1.6.5) and tvq-pb-101 (3.2.503) are more related to network problems. Restart your home network and check whether your internet connection is stable.
Netflix Browser Error Codes
If you watch Netflix on Chrome, Firefox, Edge, or another browser, some errors can happen because of cookies, browser extensions, outdated browser versions, or temporary website problems.
NSES-500 usually means there is a temporary problem with Netflix in your browser. Refresh the page, close and reopen the browser, or try again after a few minutes.
NSES-404 can happen because of a bad bookmark, cookie problem, or browser issue. Type the Netflix website address manually, clear Netflix cookies, update your browser, and make sure cookies are enabled.
NSEZ-403 means Netflix cannot connect your account to the service at that moment. Clear Netflix cookies and try again. If the problem continues, wait for some time and try later.
M7353-5101 usually happens on Google Chrome when a browser extension is interfering with Netflix. Update Chrome, restart your computer, and disable extensions one by one to find the problem.
F7361-1253 is a Firefox-related error. Check your internet connection, restart Firefox, and update your browser.
F7353-5101-3, D7353-5101, D7353-5102-6, and D7371-1204 usually mean your browser or Windows system needs to be refreshed. Restart your computer, update Windows, clear browser data, and try Netflix again.
Netflix VPN, Proxy, And Location Error Codes
Netflix may show an error when it detects a VPN, proxy, unblocker, or Smart DNS service. This happens because Netflix content availability changes by country and region.
E106 usually means Netflix has detected a VPN or proxy. Turn off your VPN, proxy, or Smart DNS service. Then restart Netflix and try again.
M7111-5059 or a proxy-related message means Netflix thinks you are using a VPN, proxy, or unblocker. Disable the service and use your normal internet connection.
E118 means your Netflix plan or device may not support streaming on that device. This can happen if your plan has device restrictions or if the device is not supported. Try using another supported device or check your Netflix plan.
Netflix Download Error Codes
Netflix lets users download movies and shows on supported phones, tablets, and computers. However, download errors can appear when you reach a device limit, title limit, yearly limit, or storage limit.
10016-22002 means you have too many downloads on one device. Delete some downloaded movies or shows and try again.
10016-22005 means you have reached a download limit for a title or account. Delete watched downloads and try again.
10016-22006 or NQL.22006 means you have reached the yearly download limit for that title. Some titles can only be downloaded a limited number of times in a year. You may need to wait until the limit resets or stream the title online.
10016-23000 or NQL.23000 means downloads are saved on too many devices. Remove downloads from another device or remove a download device from your account.
10016-24003 means the downloaded title has expired. Delete the expired download and download the title again.
10023-1200 usually appears on iPhone or iPad and may be linked to date and time settings or app data. Make sure your device date and time are correct, restart the Netflix app, and try downloading again.
10021 means there was a problem with a download on mobile. Delete the failed download and download it again.
NQL.22003 means you have downloaded too many titles in a short time. Wait for some time before downloading more content.
Netflix Mobile App Error Codes
Netflix errors on Android, iPhone, and iPad are often caused by outdated app data, old device software, poor internet connection, or compatibility problems.
10002 usually appears on iPhone or iPad when the Netflix app data has a problem. Reinstall the Netflix app and try again.
1009 or -1009 means Netflix is having trouble connecting or loading data on your device. Restart your device, check your network, and try Netflix again.
0013 is usually an Android-related error. Update your Android software, update the Netflix app, and restart your device.
-13 means the Netflix app version may not be compatible with your Android TV or device. Update the app and device software. If the device is too old, Netflix may not work properly on it.
500.-1025 is an Android app data issue. Force stop the Netflix app, reopen it, and restart your phone or tablet if needed.
5009 usually appears on Apple devices when there is a network issue. Check your internet connection, restart the device, and restart your router.
NSURL:1200 is another iPhone or iPad network error. Make sure your network allows Netflix and try using another internet connection.
-11800 and -11819 usually mean the Netflix app data on your Apple device needs to be refreshed. Restart your Apple TV, iPhone, or iPad. If the problem continues, reinstall Netflix.
AVF:11800;OS:16041 means your iPhone or iPad may need a software update. Update iOS or iPadOS and try again.
AVF:11839;OS:12913 means your iPhone or iPad needs to be restarted. Turn the device off, turn it back on, and open Netflix again.
AVF:11870;OS:61001 is usually related to AirPlay or Screen Mirroring. Turn off AirPlay or Screen Mirroring and watch Netflix directly on the device.
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30103 can happen when using an unsupported cable, adapter, or external display. Use a supported HDMI adapter or watch Netflix directly on your device.
MSL:5403 means the Netflix app needs to be refreshed. Close Netflix completely, reopen it, and restart your device if needed.
Common Netflix Error Codes And Simple Fixes
| Error Code | Main Problem | Best Fix |
|---|---|---|
| NW-2-5 | Internet connection issue | Restart device and router |
| NW-2-4 | Network cannot reach Netflix | Check Wi-Fi and network restrictions |
| NW-1-19 | Connection problem | Restart device and reconnect internet |
| NW-3-6 | Network settings issue | Restore default network settings |
| NW-4-7 | Device or network issue | Sign out, restart, and sign in again |
| UI-800-3 | App data problem | Restart device or clear Netflix data |
| UI-200 | Device data issue | Restart app and device |
| tvq-pb-101 | Playback problem | Restart device and reload Netflix |
| HTP-998 | Network connection issue | Restart device and router |
| NSES-500 | Browser/server issue | Refresh page or try later |
| NSES-404 | Browser/cookie issue | Clear cookies and update browser |
| M7353-5101 | Chrome extension issue | Disable browser extensions |
| F7361-1253 | Firefox issue | Update Firefox and restart browser |
| E106 | VPN or proxy detected | Turn off VPN or proxy |
| M7111-5059 | Proxy/unblocker issue | Use normal internet connection |
| E118 | Plan or device issue | Check plan and supported devices |
| 10016-22002 | Too many downloads | Delete old downloads |
| 10016-23000 | Downloads on too many devices | Remove downloads from another device |
| 10016-24003 | Download expired | Delete and download again |
| 0013 | Android device issue | Update Android and Netflix |
| 10002 | iPhone/iPad app issue | Reinstall Netflix |
| -11800 | Apple device data issue | Restart device or reinstall app |
When Should You Contact Netflix Support?
Most Netflix errors can be fixed at home by restarting your device, checking your internet connection, updating the app, or clearing stored data. However, you may need to contact Netflix support if the same error appears on multiple devices, your account cannot stream even after signing in again, your payment or plan looks correct but Netflix still blocks access, or the error continues after reinstalling the app.
You should also contact your internet service provider if Netflix does not work on your home Wi-Fi but works properly on mobile data or another network. That usually means the problem is with your router, DNS, or internet provider.
Netflix error codes may look confusing at first, but most of them have simple causes. Some errors are related to internet connection problems, while others happen because the Netflix app, browser, or device needs to be refreshed. Download errors are usually caused by Netflix’s download limits, expired downloads, or too many devices using downloaded content.
The best first step is always simple: restart the app, restart your device, check your internet connection, and update Netflix. If that does not work, look for the exact error code and follow the fix that matches your device. In most cases, Netflix should start working again within a few minutes.
