Canadian airline WestJet has confirmed that a cyberattack disclosed in June compromised sensitive customer information, including passports and government-issued ID documents.
The airline, which serves 104 destinations and carries over 25 million travelers annually, first revealed the incident on June 13 after a disruption that took its app offline. At the time, WestJet assured customers that protective measures were in place, but did not specify if personal data had been accessed.
Following an investigation completed on September 15, WestJet notified customers and U.S. authorities that exposed data may include full names, birthdates, mailing addresses, travel documents, booking details, WestJet Rewards information, and WestJet RBC Mastercard details. The airline stressed that no credit card numbers, CVV codes, expiry dates, or passwords were compromised.
WestJet has urged customers to notify anyone who may have traveled under the same booking, as their information could also be affected. The airline is still assessing the full scope of the breach and is working with the FBI in its ongoing investigation.
Impacted customers are being offered two years of free identity theft protection and monitoring, redeemable until November 30.
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