Some Google Drive for Desktop users are reporting that months of their files have disappeared from the cloud storage service.
The company acknowledged the issue today in a new Google community support thread and believes it involves a “limited subset” of Google Drive for desktop app users. Google notes it’s a sync issue for Google Drive desktop versions 84.0.0.0 through 84.0.4.0.
Affected users say that the missing files are not visible in their Google Drive online, nor are they synced with their Google Drive for Desktop app. It is unclear whether the files have been permanently deleted or if they are simply inaccessible.
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